• Frequently Asked Questions

• How do I become a member and register?
• How does the Shopping Cart work?
• What's involved in the check-out process?
• Is it safe to order on line?
• What is your return policy?
• Where is my order?
• How do I change the payment information for an order?
• How is the shipping cost determined?
• What is the return policy?
• Can you cancel or change an order?
  

Q: How do I become a member?

To place an order, you'll first need to complete the brief registration form.  Completion of the form will help us serve you better in the future and will create your own personalized shopping cart that you may use to build your order.  The registration form is located in the top right of the screen.. Look in the gray box for the link that say's 'Create New Account.'  Click that link and follow the instructions on the page.

All of the information you supply is used only to identify yourself to the web site.  We will not release any of the information to a third party.

Q: How does the shopping cart work?

By clicking on 'Shop' and then 'My Shopping Cart' you'll be taken to your shopping cart.  You may be asked to enter the e-mail address and password you supplied in the registration form.  You will also be asked if you would like the server to write a cookie to your computer to automatically log you in on your next visit.

As you browse through our on line catalog, you can place items in your cart by selecting the 'Add to Cart' button from the product or search results page.  Any special promotions, sale prices, and price breaks will be calculated in the cart, giving you an up-to-date subtotal of your order.

To change quantities of the items in your shopping cart, simply enter the appropriate quantity in the QTY box and click 'Update'.  To remove an item, you can click the blue 'Remove' button or use the 'Empty Cart' button to empty the entire shopping cart.  When you are ready to proceed to the check-out process, click the 'Check Out' button.

Q:  What's involved in the check-out process?

There are 3 steps in the check-out process.  Accurate completion of these steps will accelerate the processing of your order. 

Step 1:  Shipping and Billing Addresses

At The T-Shirt Factory USA, we understand that sometimes you need to have your package shipped to a place other than where we'll be sending the bill.  So whether or not you're at the Vatican installing a masterpiece, or at work, we'll ship it where you'd like.  Please make certain that the addresses are correct (including zip codes) so that the chosen carrier can deliver your package.

Step 2:  Shipping

Please read all of the information presented about our shipping policies.  You will also be presented with a choice of shipping methods depending on the shipping address specified in Step 1.

Step 3:  Payment

In this step you will be asked for an e-mail address where we can contact you if necessary.  You'll also be presented with an order total.  If you chose a shipping method other than UPS, we will e-mail you with a shipping quote as soon as possible.  If you are pating by credit card, you will also be asked for that information in this step.

Q:  Is it safe to order on line?

How does a Secure Site work?  In plain English here's what happens when you place an order.  First, you'll notice that you enter a secure site when a padlock icon appears in the status bar of your browser (usually at the bottom).  this states that all of the information passed between your computer and our computer will be encrypted.  Our computer will tell your computer how to encrypt all information passed between the two using encryption that can only be decoded on our server.  Your compouter will do such before sending any information onto the phone wire and out onto the Internet and eventually to our computer.  When it reaches our server, it will be decoded and logged in to our database for processing.  Without the decoding key on our server, it is nearly impossible to decipher the ecrypted data.

Your safety and secure credit card shopping is very important to us.  Your information will remain discreet with our 100% safe - secure server software (SSL) which is the industry standard and encrypts all payment information when you make a purchase.  The personal information you provide will never be used by anyone by The T-Shirt Factory USA.   

Q:  What is you return policy?

You may only return an item if there is an obvious manufacturers defect and only within the first 15 days.  Once we receive the damaged product, our shipping department will determine if it was washed, worn, or used other than being shipped to and from your shipping address.  If the item is certain to have a defect based on the quality then we will allow you to exchange it for a different product of the same size and price.

Q:  Where is my order?

Delivery dates vary based on the availability of the items you ordered.  It could take up to 14 business days for your order to arrive once your order has been shipped.  Our policy is to have the item shipped out to you within 24 business hours of the order being accepted and processed.  If you still have any further question about your order, please contact Customer Service.

Q:  How do I change the payment information for an order?

In order to do this, you will need to contact our Customer Service Dept. by submitting your concerns via the online Feedback form. A member of our staff will answer your submission as a priority as the financial information of our customers is very important to us and we would like to make sure it stays as safe as possible.

Q: Can you cancel or change an order?

The T-Shirt Factory USA cannot cancel or change an order once it has been placed and gone through the system.  Please contact Customer Service to see what other options you may have in the possible case of an exchange depending on the circumstance.  We will do our best to accomodate you but the outcome will be determined on a case by case basis. 

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